Nurse Connect: Technical Support

If you have subscribed to the Nurse Connect Revalidation and Appraisal Portfolio and need additional support, check our Knowledge Base as this may have the answer to your query. If you have a query that isn’t covered in the Knowledge Base please don’t hesitate to send us an email at support@nurse-connect.com

Knowledge Base

  • I signed up to Nurse-Connect.com and my payment was taken successfully but I haven’t received my account activation email.

    If you subscribed less than 3 business days ago (business days are Monday to Friday), we’re sorry about the wait but it can take up to 3 business days for an account to be activated. We’ll be in touch with your activation email really soon!

     

    If you subscribed more than 3 business days ago and still haven’t received your activation email, there is a possibility that our email may have made its way to your spam/junk folder.

     

    If you haven’t already done so, check you spam/junk folder in case the email is there. The email will have been sent from no-reply@nurse-connect.com. If you see the email in junk, you should have an option in your email provider to highlight this as not being junk email. This should send the email to your inbox where you can access the contents in order to activate your account.

  • Where’s my Junk/Spam folder?
    Gmail
     

    Gmail lists folders to the left. You may need to use the pulldown MORE link to find the SPAM folder. As you scroll through the list, check those that are not spam, then at the top of the page, click the NO SPAM link. That will send the mail back into your INBOX, and will also let Google know not to filter that mail in the future.
     

    Google automatically purges spam everyday deleting mail that’s been in the spam filter for more than 30 days. If you subscribed to Nurse-Connect.com more than 30 days ago, chances are the activation email has been purged.
     

    Outlook
     

    Outlook lists folders to the left. You will see a JUNK folder in the list. As you scroll through the list, check those that are not junk and at the top of the page, click the NOT JUNK. That will send the mail back into your INBOX, and will also let Outlook know not to filter that mail in the future.
     

    Other Providers
     

    Most email providers have a junk/spam folder listed amongst their other folders. If you can’t find your junk/spam folder, perform a Google search to find out where the junk/spam folder is in your emails

  • My activation email’s not in my Junk/Spam folder
    If the email is not in your junk/spam folder, your email providers spam filter could be blocking it entirely.
     

    Add us to your Safe Senders List
     

    The first thing you should do is add us, no-reply@nurse-connect.com, to your safe senders list. The method of doing this varies by email provider. Perform a Google search to find out how to add an email address to your safe senders list in your email provider.
     

    Contact Us
     

    As well as adding us to your safe senders list, you’ll need to drop us an email to let us know you haven’t received your activation email, so that we can send you a new email. We’ll want to make sure this email reaches you and so will work with you to ensure this.

  • How do I login to Nurse-Connect.com?
    You need to go to the Nurse-Connect.com login page to login. This is where you login to access the revalidation and appraisal system that you have subscribed to. This is different to the NursingMatters.com media platform login page.
     

    In order to gain access to your Nurse-Connect.com account:
     

    • Go to Nurse-Connect.com in your browser and click the “Sign In” button on the top right hand corner of the page
    • Type, copy or paste the following link into your browser: www.nurse-connect.com/Account/Login
    • Enter the login details sent to you in your activation email from no-reply@nurse-connect.com
  • I am on the correct login page and my login details aren’t being accepted
    If you have logged in to Nurse-Connect.com successfully before, did you change your password? If you changed your password before and can’t remember it you should reset your password.
     

    If you have never logged in to Nurse-Connect.com before and the login details sent in your activation email aren’t working, you can also reset your password.
     

    Passwords on Nurse Connect are case sensitive so make sure that you are typing your password in in exactly the same format as received in the activation email (or in exactly the same case as when you reset your password).

  • How do I reset my password? My password isn’t working or I have forgotten it.

    If your password isn’t working or you have forgotten your password, you can set a new password with the following instructions.
     

    • Type nurse-connect.com into your browser and click on the “Sign In” button on the top right hand corner of the page.
    • Click the “Forgot your password?” link
    • Enter the email address that you subscribed with into the “Email” field
    • Click “Submit”
    • Instructions for resetting your password will be emailed to your email address
    • If you do not receive an email, please ensure you have entered the email address that yousigned up with
    • If you still don’t receive an email, drop us an email to support@nurse-connect.com
  • I want to change my password to something more memorable

    If you want to change your password to something that you’ll remember more easily, login to Nurse-Connect.com and do the following:
     

    • Click on the circle in the bottom left hand corner containing your portfolio picture (if you haven’t set a portfolio picture this will contain a silhouette image)
    • Click on “Settings”
    • Enter your old password into the form
    • Enter a new password into the form and confirm this by entering it again
    • Click “Submit”
    • Your password will now have changed
  • I’m logged in to Nurse-Connect.com but I can see my colleagues revalidation and appraisal data. What’s going on?
    If you’re sharing a computer with a colleague and they have logged in to Nurse-Connect.com in a different browser tab, this will have created a new Nurse Connect session and discarded your session. A browser can only have one session of Nurse Connect in progress at any time. If you were logged in on one tab, and someone else logged in on a new tab, you will have been logged out. If you return to your tab, the system will reload with the second users data instead of yours as they are now logged in and not you. This is not an error. Only one session may be live in a browser on one computer at a time and so you must log out of the other person’s record and log back in again.

 


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