If you have subscribed to the Nurse Connect Revalidation and Appraisal Portfolio and need additional support, check our Knowledge Base as this may have the answer to your query. If you have a query that isn’t covered in the Knowledge Base please don’t hesitate to send us an email at firstname.lastname@example.org
If you subscribed less than 3 business days ago (business days are Monday to Friday), we’re sorry about the wait but it can take up to 3 business days for an account to be activated. We’ll be in touch with your activation email really soon!
If you subscribed more than 3 business days ago and still haven’t received your activation email, there is a possibility that our email may have made its way to your spam/junk folder.
If you haven’t already done so, check you spam/junk folder in case the email is there. The email will have been sent from email@example.com. If you see the email in junk, you should have an option in your email provider to highlight this as not being junk email. This should send the email to your inbox where you can access the contents in order to activate your account.
Gmail lists folders to the left. You may need to use the pulldown MORE link to find the SPAM folder. As you scroll through the list, check those that are not spam, then at the top of the page, click the NO SPAM link. That will send the mail back into your INBOX, and will also let Google know not to filter that mail in the future.
Google automatically purges spam everyday deleting mail that’s been in the spam filter for more than 30 days. If you subscribed to Nurse-Connect.com more than 30 days ago, chances are the activation email has been purged.
Outlook lists folders to the left. You will see a JUNK folder in the list. As you scroll through the list, check those that are not junk and at the top of the page, click the NOT JUNK. That will send the mail back into your INBOX, and will also let Outlook know not to filter that mail in the future.
Most email providers have a junk/spam folder listed amongst their other folders. If you can’t find your junk/spam folder, perform a Google search to find out where the junk/spam folder is in your emails
Add us to your Safe Senders List
The first thing you should do is add us, firstname.lastname@example.org, to your safe senders list. The method of doing this varies by email provider. Perform a Google search to find out how to add an email address to your safe senders list in your email provider.
As well as adding us to your safe senders list, you’ll need to drop us an email to let us know you haven’t received your activation email, so that we can send you a new email. We’ll want to make sure this email reaches you and so will work with you to ensure this.
In order to gain access to your Nurse-Connect.com account:
If you have never logged in to Nurse-Connect.com before and the login details sent in your activation email aren’t working, you can also reset your password.
Passwords on Nurse Connect are case sensitive so make sure that you are typing your password in in exactly the same format as received in the activation email (or in exactly the same case as when you reset your password).
If your password isn’t working or you have forgotten your password, you can set a new password with the following instructions.
If you want to change your password to something that you’ll remember more easily, login to Nurse-Connect.com and do the following: